Frequently asked questions about delivery, payment and returns.
We aim to dispatch your order within 3 working days.
We use the UPS Saver delivery service. Deliveries are made Monday to Friday and may require a signature. If you are not at home, the parcel will be delivered to your local collection point.
All payments are made via Klarna, with the option of a payment plan or payment of the full amount.
Please contact us as soon as possible on +45 75 22 22 or via email at info-dk@gnhearing.com if there are errors in your order, faulty items or missing products.
Under Danish consumer law, you have a 14-day right of withdrawal after payment for goods, during which you can cancel your purchase and request a full refund.
Within the above 14-day cancellation period, if you decide to return an item, please contact us first on +45 75 22 22 or via email at info-dk@gnhearing.com. The item must be returned in its original packaging to the address below:
GN Hearing Denmark
Lautrupbjerg 7
2750 Ballerup